Privacy Policy

 

This privacy policy describes how YouZee AB ("the Website", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from youzeeshop.com ("the Website") or otherwise communicate with us (collectively, "the Services"). In this privacy policy "you" and "your" means you as a user of the Services, whether you are a customer, visitor to the website or another individual whose information we have collected in accordance with this privacy policy. Please read this privacy policy carefully. By using and accessing any of the Services you consent to the collection, use and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, please do not use or access any of the Services.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the Website, update the "Last updated" date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected personal information about you over the past 12 months from various sources as set out below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable terms of use and to protect or defend the Services, our rights and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Website and use our Services. When we use the term "personal information" we refer to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly

Basic contact details including your name, address, phone number, email. Order information including your name, billing address, shipping address, payment confirmation, email address, phone number. Account information including your username, password, security questions. Shopping information including the products you view, add to your cart or add to your wishlist. Customer support information including the information you choose to include in communications with us, for example when you send a message through the Services. Certain features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information we receive from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as: Companies that support our Website and Services, such as Shopify. Our payment processors, who collect payment information (e.g. bank account, credit or debit card details, billing address) to process your payment and provide you with products or services you have requested, in order to fulfil our agreement with you. When you visit our Website, open or click on emails we send to you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Your rights and choices

Right of access / knowledge. You may have the right to request access to personal information we hold about you, including details of how we use and share your information. Right to deletion. You may have the right to request that we delete personal information we hold about you. Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you. Right to portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions. Right to opt out of sale or sharing or targeted advertising. You may have the right to instruct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", under applicable privacy laws. Please note that if you visit our website with the global privacy control signal enabled, depending on where you are located, we will automatically treat this as a request to opt out of "selling" or "sharing" of information for the device and browser you use to visit the website. Right to restrict and/or opt out of use and disclosure of sensitive personal information. You may have the right to instruct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the services or provide the products reasonably expected by an average individual. Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information. Withdrawal of consent: If we rely on consent to process your personal information, you may have the right to withdraw that consent. Appeal: You may have the right to appeal our decision if we deny your request. You can do this by responding directly to our denial. Managing communication preferences: We may send you marketing emails, and you can opt out of these at any time by using the unsubscribe option displayed in our emails to you. If you opt out we may still send non-promotional emails, such as those relating to your account or orders you have placed. You may exercise any of these rights where indicated on our website or by contacting us using the contact details below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a comprehensive response to your request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

We use Shopify's advertising services such as Shopify Audiences to help personalise the advertising you see on third-party websites. To limit Shopify merchants using these advertising services from using your personal information for such services, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by submitting your complaint to your local data protection authority.

International users

Please note that we may transfer, store and process your personal information outside the country where you live, including in the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries. If we transfer your personal information outside Europe, we will rely on recognised transfer mechanisms such as the European Commission's standard contractual clauses or equivalent agreements issued by the relevant competent authority in the United Kingdom, where applicable, unless the data transfer is to a country considered to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights available to you, please send an email to order@youzeeshop.com